LEGOLAND Discovery Center Guest Experience Supervisor

LEGOLAND Discovery Centre • Auburn Hills, MI

2d • $18 • Onsite

About The Position

This role supports the Operations Manager [or Guest Experience Manager] in the efficient, effective, and safe day-to-day running of assigned areas of the attraction, with a strong focus on putting smiles on guests' faces. The goal is to ensure that every guest enjoys a magical, memorable, world-class guest experience and that every team member embraces and exhibits the company values. The supervisor will be a best-in-class on-the-floor example of excellence, leading the Guest Experience (GE) Team to consistently deliver world-class experiences, meet KPI and Mystery Visit targets, and provide initial and ongoing training. They will also assist in implementing labor budgets/schedules, ensuring the GE Team is Guest-Obsessed, positive, proactive, and FUN, and maintaining the highest standards of service, cleanliness, technical operation, and safety. Additionally, this role supports the delivery of specified revenue metrics for commercial areas operated by the GE Team.

Requirements

• Customer service experience is preferred.
• Experience working with children and families is desirable.
• Must have a fun, outgoing approach in interacting with others.
• Must have a desire to provide service on the highest possible level.
• Ability to work individually and as part of a team.
• Excellent communication skills are required.
• Must be able to work in a fast-paced, multi-task environment.

Responsibilities

• Serve as Duty Manager.
• Perform all roles in assigned areas of the attraction.
• Provide mentorship, motivation, and feedback to the GE Team on the floor.
• Support recruiting, hiring, onboarding, and ongoing training for the GE Team.
• Report admission metrics, inventory levels, KPIs, dwell time, and other metrics for the GE Team.
• Manage performance and growth of the GE Team through Personal Development Plans, Probationary Reviews, Appraisals, and Training.
• Handle operational challenges as they occur.
• Monitor the visual appeal and effectiveness of all assigned areas, making improvement recommendations to the General Manager (GM).

Benefits

• Diverse, dynamic, and inclusive culture of play
• Equal employment opportunity and equal pay
• Encouragement for applicants from all backgrounds
• Commitment to Children's Rights and Child Wellbeing
• Child Safeguarding Background Screening required for positions with high engagement with children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed