Guest Experience Supervisor

Dash In • Waldorf, MD

4d • $18 - $23 • Onsite

About The Position

Join the Dash In Team as a Front of House Guest Experience Supervisor. Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day.

Requirements

• Minimum of 1 year of supervisory or management experience in a customer service or retail environment.
• High School Diploma or GED required.
• Ability to multitask and solve problems effectively in a fast-paced environment.
• Comfortable using technology, including POS systems and related software.
• Strong commitment to providing exceptional guest experiences with excellent interpersonal skills.

Nice To Haves

• Active ServSafe Certification preferred.

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources needed to deliver outstanding guest experiences.
• Proactively engage with guests and address questions or concerns promptly.
• Support associates in meeting guest needs efficiently while maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards by maintaining high levels of guest engagement, cleanliness, safety, and operational excellence.
• Communicate inventory and ordering needs effectively with the Guest Experience Manager.
• Complete additional responsibilities as assigned by the Guest Experience Manager and Senior Store Manager.

Benefits

• Paid vacation, sick leave, personal leave, and company holidays.
• Two paid Community Engagement Days each year.
• Paid parental leave for new parents.
• Tuition reimbursement.
• Professional development programs.
• Certificate program assistance.
• 401(k) with employer-matched contributions.
• Financial planning assistance.
• Affordable medical, dental, and vision coverage.
• Health Savings Account (HSA) options available.
• Pet insurance.
• Basic life insurance.
• Short- and long-term disability coverage.
• Advancement opportunities throughout the Mid-Atlantic region.
• Discounted coffee and fountain beverages.
• Discounts on fresh food at Dash In corporate stores.
• Discounted monthly car wash memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED