Guest Experience Supervisor

BCC Hospitality Services LLC • Miami, FL

5d • $0 - $26 • Onsite

About The Position

This role supervises the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Requirements

• Minimum 3 years relevant experience
• Able to work a flexible schedule, including weekends and holidays
• Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in a second language would be a definite advantage

Nice To Haves

• Used HMS, HotSOS, REX systems in the past
• Knowledge of the local area, roadways, and services
• Speaks more than one language

Responsibilities

• Assigns and instructs Guest Experience Hosts in details of work
• Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
• Decides and acts based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Handle all guest complaints and inquiries in a courteous and efficient manner

Benefits

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed