Guest Experience Supervisor

SEA LIFE • Bloomington, MN

7h • $21 • Onsite

About The Position

In this exciting leadership role, you will lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership. You will deliver outstanding guest care aligned with Guest Obsession standards, motivate, coach, and develop team members to reach their full potential. You will deliver engaging daily team briefings and maintain clear communication, support daily operations and ensure all positions are effectively covered. You will uphold the highest standards of safety, presentation, and guest service, and empower the team to confidently handle service recovery moments. You will monitor guest-facing areas and help enhance the overall experience, provide feedback to drive performance and maximize sales opportunities. You will also assist with scheduling, training, and performance support, support Duty Manager shifts overseeing attraction-wide operations, and encourage new ideas and innovation to improve the business.

Requirements

• High school diploma or GED
• At least two years of supervisory experience in a guest-facing environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized
• A positive attitude and passion for creating amazing guest moments

Responsibilities

• Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED