Lake Compounce Campground - Seasonal Guest Experience Supervisor (Lodging)

Splish Splash Water Park • Bristol, CT

1d • Onsite

About The Position

The Guest Experience Supervisor (Lodging) assists in supervising the front desk operations and staff at the Lake Compounce Campground. This position enforces policies and procedures and establishes a positive work environment. The company, Herschend, is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences worldwide. They aim to bring families closer together by creating memories worth repeating through 'Heartspitality®', which is the intersection of heart and hospitality. As an equal-opportunity employer, they strive to provide environments where every host, guest, and partner feel welcome, valued, and loved, treating all individuals equally and with respect.

Requirements

• High school diploma, GED, or equivalent preferred (equivalent work experience will also be considered).
• 1+ year of previous hospitality or front desk experience required.
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from work for your scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to portray a positive, outgoing, professional attitude.
• Ability to handle pressure and difficult situations with poise and finesse.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment.
• Ability to use office technology and equipment, such as PC, software, and copier.
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Ability to follow direction, multi-task, and work as part of a team as well as independently.
• Ability to stand in place for long periods of time.
• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to remain sedentary for extended periods of time, while using a computer.
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

Nice To Haves

• Previous supervisory experience a plus.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Campground guest experience/front desk team and any other assigned departments.
• Lead by example, attitude, and as a representation of Lake Compounce’s core values.
• Act as an approachable mentor and coach to all assigned hosts.
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law.
• Assist with team scheduling and timekeeping activities.
• Greet and interact with guests in a warm, friendly, fun, and professional manner.
• Maintain a neat, clean, and professional appearance.
• Ensure that all guest experience hosts are consistently following all policies and procedures outlined for the front desk.
• Assist in maintaining brand quality standards by investigating complaints and initiating corrective action.
• Ensure a smooth check-in and check-out process for guests.
• Accurately process guest payments while maintaining PCI compliance.
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls.
• Quickly and expertly respond to guest issues with resolutions that may require “thinking outside the box”.
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved.
• Perform administrative tasks such as answering the phones, scanning, copying, typing and printing.
• Maintain the front desk area to maintain cleanliness and a clutter-free environment.
• Demonstrate a working knowledge of all services and facilities of the property.
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis.
• Provide guests with insightful information about other nearby parks and properties.
• Inform guests of events and activities that may be occurring during their visit.
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees