Guest Experience Supervisor
About The Position
As a Guest Experience Supervisor, you will: Lead and support guest service agents to deliver exceptional service and uphold company standards. Develop and train team members, fostering high standards in guest service and experience. Address guest feedback and resolve issues using Medallia and Kipsu platforms. Collaborate with other departments to streamline operations and maintain room status updates. Maximize occupancy and revenue by managing room inventory and coordinating group logistics. Motivate the team to achieve performance goals and ensure compliance with policies. Work closely with housekeeping to provide personalized experiences for VIP guests.
Requirements
- Flexible schedule required, including availability for nights, weekends, and holidays.
- Ability to stand for extended periods and occasionally lift items up to 15 pounds.
- Westgate Resorts is a smoke- and tobacco-free workplace; applicants who use these products may not be considered.
- Successful completion of a background check, drug test, and verification of work eligibility in the United States.
Responsibilities
- Lead and support guest service agents to deliver exceptional service and uphold company standards.
- Develop and train team members, fostering high standards in guest service and experience.
- Address guest feedback and resolve issues using Medallia and Kipsu platforms.
- Collaborate with other departments to streamline operations and maintain room status updates.
- Maximize occupancy and revenue by managing room inventory and coordinating group logistics.
- Motivate the team to achieve performance goals and ensure compliance with policies.
- Work closely with housekeeping to provide personalized experiences for VIP guests.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
