Guest Experience Supervisor

LEGOLAND Discovery Centre•Grapevine, TX

3d•$20

About The Position

Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day! As a Guest Experience Supervisor, you’ll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile 😊 In this exciting leadership role, you will: This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!

Requirements

High school diploma or GED
At least two years of supervisory experience in a guest-facing environment
Strong leadership and communication skills
A calm, confident approach in a busy, high-energy setting
Excellent guest service and problem-solving abilities
Sales awareness and attention to detail
Comfort working with POS or computerized systems
The ability to multitask and stay organized
A positive attitude and passion for creating amazing guest moments!

Responsibilities

Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
Deliver outstanding guest care aligned with Guest Obsession standards
Motivate, coach, and develop team members to reach their full potential
Deliver engaging daily team briefings and maintain clear communication
Support daily operations and ensure all positions are effectively covered
Uphold the highest standards of safety, presentation, and guest service
Empower the team to confidently handle service recovery moments
Monitor guest-facing areas and help enhance the overall experience
Provide feedback to drive performance and maximize sales opportunities
Assist with scheduling, training, and performance support
Support Duty Manager shifts overseeing attraction-wide operations
Encourage new ideas and innovation to improve the business