Guest Experience Supervisor

On Location•Philadelphia, PA

5d•Onsite

About The Position

Who We Are: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. We are seeking a highly organized and service-focused Guest Experience Supervisor to support the delivery of the hospitality program at the Philadelphia venue for the FIFA World Cup™. This role will report to the Guest Experience Manager, and will focus on on-site execution, staff supervision, and vendor coordination to ensure a seamless and premium guest journey. The Guest Experience Supervisor will play a key role in implementing hospitality operations, supporting access control procedures, assisting with guest services execution, and ensuring readiness across hospitality areas at the assigned venue.

Requirements

Minimum 2–3 years of experience in hospitality, event operations, or guest services (experience in sports or live events preferred).
Experience supervising small teams or leading front-line staff.
Strong organizational and coordination skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal and communication skills.
Experience working with vendors or service providers is an asset.
Comfortable working long hours during event operations, including match days.
Fluent in English; fluency in Spanish is a plus.
Must have existing right-to-work in the country in which the venue is located.

Responsibilities

Support the Venue Manager and Guest Experience Manager with on-site execution of the Hospitality Program.
Supervise assigned Guest Experience staff during match days and event operations.
Coordinate with approved vendors and suppliers to ensure services are delivered according to established standards.
Assist with implementation of hospitality services across lounges, VIP areas, and designated hospitality spaces.
Support access control procedures, including guest tier verification and zone monitoring.
Ensure hospitality areas are operationally ready prior to match kick-off.
Assist with the distribution of hospitality gifting and staff uniforms.
Support execution of approved entertainment activations within hospitality areas.
Serve as an on-site point of contact for Guest Experience staff and escalate issues to management as needed.
Support guest feedback collection and post-match reporting.
Maintain alignment with FIFA brand standards and established hospitality service guidelines.
Participate in cross-functional coordination meetings to ensure operational alignment.