Lake Compounce - Seasonal Food & Beverage Senior Supervisor

Splish Splash Water Park • Bristol, CT

1d • Onsite

About The Position

The Food & Beverage (F&B) Senior Supervisor is responsible for managing operations of multiple F&B locations throughout Lake Compounce. The day-to-day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the leadership scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Nice To Haves

• High School diploma or equivalent preferred
• Equivalent work experience will also be considered
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
• Spanish or other bilingual language skills are a plus.
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable.
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Interfaces with warehouse on product and supply needs.
• Interfaces with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED