GUEST EXPERIENCE SPECIALIST

Analog Devices•Wilmington, MA

1d•Onsite

About The Position

The Guest Experience Specialist is the welcoming face of Analog Devices Inc. at the Wilmington, MA Headquarters Visitor Center. This role is essential in creating a positive first impression for all visitors while supporting employees and ensuring smooth daily operations. The ideal candidate will bring exceptional customer service skills, strong communication abilities, and a polished, professional presence. This is a full‑time, on‑site position reporting to the Senior Director Global Security.

Requirements

Strong organizational and time‑management skills.
Excellent interpersonal skills with the ability to work effectively with diverse personalities and temperaments.
Service‑oriented mindset with a proactive approach to anticipating needs and creating a positive experience for every guest.
Strong verbal and written communication skills, including professional phone etiquette and clear, courteous messaging.
Ability to remain calm under pressure, de‑escalate concerns, and resolve issues diplomatically while maintaining policies and security requirements.
Demonstrated ownership and follow‑through—tracking requests to completion and communicating updates to stakeholders.
Ability to multitask and problem‑solve in a fast‑paced environment.
High level of discretion when handling confidential information.
Proficiency in Microsoft Office Suite.
Efficient and accurate record‑keeping abilities.
Flexibility and willingness to take on additional tasks as needed.
Minimum 2–3 years of guest services, hospitality, or customer service experience.
Proven experience delivering a high level of customer service to internal and external customers.

Nice To Haves

Associate’s degree in hospitality, Business Management, or a related field preferred.

Responsibilities

Greet all guests professionally upon arrival and serve as the primary liaison between visitors and their ADI hosts.
Issue visitor badges and ensure all guests follow proper check‑in procedures.
Keep guests informed of their host’s arrival and ensure they are comfortable while waiting.
Maintain a strong working knowledge of the Wilmington campus to provide accurate directions and answer questions.
Answer incoming operator calls and route them to the appropriate employees.
Verify visitors for Global Government Affairs & Trade (GGAT) to ensure export‑compliance requirements are met prior to entry.
Accept occasional deliveries for employees and notify recipients for pickup.
Arrange transportation for visitors, including taxis and car services.
Collaborate closely with facilities, café, security, and other on‑site teams to support seamless daily operations.
Maintain accurate records and perform general administrative tasks as needed.
Provide comprehensive administrative support to the Senior Director Global Security, including complex calendar management, meeting coordination, and travel planning across multiple regions and time zones.
Prepare, edit, and format correspondence, presentations, reports, and briefing materials for the Senior Director Global Security.