Guest Experience Specialist

Marriott • Danbury, CT

21h • Onsite

About The Position

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification required

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset
• Process operational needs
• Address guest requests
• Complete reports
• Deliver quality meals
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Perform other reasonable job duties as requested

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees