Guest Experience Specialist

Marriott•Silver Spring, MD

4h•Onsite

About The Position

The Guest Experience Specialist role goes beyond traditional check-in and check-out to create memorable and unique guest experiences. Specialists are empowered to deliver a wide range of services, taking ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. This includes processing operational needs, addressing guest requests, completing reports, delivering quality meals, and sharing local highlights, making all transactions feel like part of the overall experience. Success in this role also requires creating a safe workplace, adhering to company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional appearance and communication.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Responsibilities

Deliver a wide range of services that guide guests through their entire stay
Take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset
Process operational needs
Address guest requests
Complete reports
Deliver quality meals
Share the highlights of the local area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional
Perform other reasonable job duties as requested