Guest Experience Representative - Kingsway Mall

OMERS • Edmonton, AB

27d • Onsite

About The Position

Join a global workplace that empowers your impact, embraces diversity, and allows you to personalize your employee journey. Oxford Properties is a leading global real estate investor, developer, and manager, committed to strengthening economies and communities. They are seeking a highly motivated Part-time Guest Experience Representative for Kingsway Mall. This role is crucial for providing an exceptional experience, ensuring every guest interaction is professional, courteous, and efficient, and creating memorable moments for shoppers.

Requirements

• A minimum of 2 year's of direct experience in customer service or volunteer experience involving interactions with the public.
• A positive and friendly attitude, approachable, proactive and solution focused.
• A strong desire to create exceptional customer experiences.
• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
• Strong written and oral communication skills.
• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
• Point-of-sale (POS) experience.
• Adaptable, resourceful, and a strong problem solver; comfortable working independently.

Nice To Haves

• Retail experience preferred

Responsibilities

• Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.
• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
• Responding to online inquiries through digital communication platforms.
• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
• Deliver all services offered at the Guest Experience locations – including selling the Oxford Kingsway Mall Gift Cards.
• Other responsibilities may be assigned based on business needs.

Benefits

• Accelerate your growth & development
• Prioritize wellness
• Build connections
• Support the communities where we live and work
• Commitment to developing a best in class approach to complete wellness for our employees and members
• Invest in our people, providing them with opportunities so they can develop and grow
• Inclusive, barrier-free recruitment and selection process
• Vast network of Employee Resource Groups with executive leader sponsorship
• Purpose@Work committee
• Employee recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed