Guest Experience Representative

ASM GlobalBossier City, LA
Onsite

About The Position

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guardian for Brookshire Grocery Arena in Bossier City, La. The Guardian position is fun, flexible, and allow for part time scheduling. The Guardian position is ideal for anyone with a great customer service attitude and a flexible schedule.

Requirements

  • High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.
  • Work independently, exercising judgment and initiative.
  • Remain flexible and adjust to situations as they occur.
  • Demonstrate exceptional skills in customer relations, communications and problem solving.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in oral and written form.
  • Must be at least 18 years old
  • Must be able to pass background and reference checks.

Responsibilities

  • Provide the primary level of guest assistance throughout the venue.
  • Required to have a thorough knowledge of building policies and procedures and event requirements.
  • Distribute venue information and updates.
  • Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
  • Be available to listen to guests' compliments and complaints.
  • Provide ADA services and information to guests with disabilities and the elderly.
  • Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
  • Make people feel special.
  • Keep floors and aisles clear of obstructions.
  • Reports any suspicious activity to your supervisor.
  • Reports to Events Coordinator in appropriate uniform, for assigned location.
  • Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
  • Avoid negative body language and show that you are confident and capable.
  • Preforms other related duties as assigned that are specific to the position and by Coordinator/ Manager.
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