Guest Experience Representative

ASM Global•Bossier City, LA

8d•Onsite

About The Position

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guardian for Brookshire Grocery Arena in Bossier City, La. The Guardian position is fun, flexible, and allow for part time scheduling. The Guardian position is ideal for anyone with a great customer service attitude and a flexible schedule.

Requirements

High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.
Work independently, exercising judgment and initiative.
Remain flexible and adjust to situations as they occur.
Demonstrate exceptional skills in customer relations, communications and problem solving.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in oral and written form.
Must be at least 18 years old
Must be able to pass background and reference checks.

Responsibilities

Provide the primary level of guest assistance throughout the venue.
Required to have a thorough knowledge of building policies and procedures and event requirements.
Distribute venue information and updates.
Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
Be available to listen to guests' compliments and complaints.
Provide ADA services and information to guests with disabilities and the elderly.
Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
Make people feel special.
Keep floors and aisles clear of obstructions.
Reports any suspicious activity to your supervisor.
Reports to Events Coordinator in appropriate uniform, for assigned location.
Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
Avoid negative body language and show that you are confident and capable.
Preforms other related duties as assigned that are specific to the position and by Coordinator/ Manager.