Guest Experience Representative

San Jose Earthquakes•San Jose, CA

3d•Onsite

About The Position

Each Guest Experience Representative will report directly to the Director, Guest Experience. They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Pay Rate is $22.00/hr. Opportunity for monetary bonuses. Employees are scheduled on an “as needed” basis.

Requirements

Must be at least 18 years of age
Excellent problem solving and conflict resolution skills
Excellent interpersonal and leadership skills with a diverse staff and fan base
Experience communicating through fast-paced and sometimes stressful working environment
Strong verbal communication skills (bilingual a plus)
Must have the ability to simultaneously handle multiple tasks and adapt to change
Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off
This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs and downstairs
Nature of position requires the ability to lift a minimum 20 pounds
Must have the ability to adjust to changing work hours and locations in and around the stadium

Nice To Haves

bilingual a plus

Responsibilities

Act as a front line representative assisting with guests and staff at all entry points of the Stadium
Securing gates and access points to ensure guests do not enter without an appropriate ticket/credential
Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests.
Work locations may be inside the stadium, outside the main gates and/or other duties as assigned
Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags.
Report escalated incidences to dispatch
Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures
Recognize potential hazards and observe appropriate precautions with guests
All staff must attend mandatory in-house/online training before the start of each season with monthly follow ups