Guest Experience Manager

Davidson Hospitality Group • Birmingham, AL

12h • Onsite

About The Position

The Guest Experience Manager is responsible for overseeing the Gallery/Experience Lounge and creating engaging experiences that enhance guest satisfaction, drive revenue, and support the overall positioning of the hotel as a destination. This position oversees daily operations, programming, special events, seasonal activations, and the overall guest experience associated with The Gathering while ensuring exceptional guest service and operational excellence. The Guest Experience Manager will develop, coordinate, and execute a diverse portfolio of experiential programming designed to enhance guest engagement, foster meaningful connections, support the hotel's brand positioning, and create memorable experiences for guests of all ages. The position is responsible for delivering dynamic, year-round offerings that evolve throughout the day and seasonally while driving guest satisfaction, community engagement, and incremental revenue opportunities. The position effectively handles guest needs and manages staff while maintaining efficient operations. The Guest Experience Manager participates in guest satisfaction initiatives, revenue generation, operational effectiveness, and profit maximization while ensuring all experiences align with the hotel's service standards and brand vision. The Guest Experience Manager will establish and maintain relationships with local businesses, artisans, entertainers, vendors, and community organizations to enhance the guest experience through strategic partnerships and innovative programming. The position is responsible for managing budgets, maintaining inventories, coordinating promotional efforts, supervising staff, evaluating program effectiveness, and ensuring all experiences contribute to guest loyalty, repeat visitation, and the overall success of Gallery/Experience Lounge. Additionally, the Guest Experience Manager will oversee inventory management of gallery displays, artwork, decorative assets, seasonal décor, experiential programming materials, furnishings, operating supplies, and guest experience equipment associated with Gallery/Experience Lounge. This position is department head bonus eligible.

Requirements

• Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience.
• Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field.

Responsibilities

• Oversee daily operations, programming, special events, seasonal activations, and the overall guest experience associated with The Gathering.
• Develop, coordinate, and execute a diverse portfolio of experiential programming.
• Deliver dynamic, year-round offerings that evolve throughout the day and seasonally.
• Handle guest needs and manage staff while maintaining efficient operations.
• Participate in guest satisfaction initiatives, revenue generation, operational effectiveness, and profit maximization.
• Establish and maintain relationships with local businesses, artisans, entertainers, vendors, and community organizations.
• Manage budgets, maintain inventories, coordinate promotional efforts, and supervise staff.
• Evaluate program effectiveness and ensure all experiences contribute to guest loyalty, repeat visitation, and the overall success of Gallery/Experience Lounge.
• Oversee inventory management of gallery displays, artwork, decorative assets, seasonal décor, experiential programming materials, furnishings, operating supplies, and guest experience equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager