Guest Experience Manager

Grand Bohemian Mountain Brook • Mountain Brook, AL

1d • Onsite

About The Position

Nestled in the heart of the upscale Mountain Brook community just outside Birmingham, Alabama, Grand Bohemian Mountain Brook is an award-worthy luxury boutique hotel where artistic expression meets Southern hospitality. This distinctive AAA Four Diamond property blends curated art, inspired design, and memorable guest experiences — from our renowned Poseidon Spa and vibrant rooftop restaurant and bar to interactive wine-blending and cooking classes that showcase farm-to-table culinary excellence. With elegant guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery featuring works by local and international artists, we offer more than a stay — we offer a lifestyle. Join our team and help deliver unforgettable moments in a setting that celebrates creativity, culture, and genuine service.

The Guest Experience Manager is responsible for overseeing Gallery/Experience Lounge and creating engaging experiences that enhance guest satisfaction, drive revenue, and support the overall positioning of the hotel as a destination.

Requirements

• Bachelor's Degree in Hospitality Management, Recreation, Tourism, Marketing, Event Management, Business Administration, or related field; or equivalent experience.
• Minimum three (3) years management experience in hospitality, recreation, guest experiences, entertainment, events, lifestyle programming, or related field.

Responsibilities

• Oversees daily operations, programming, special events, seasonal activations, and the overall guest experience associated with The Gathering while ensuring exceptional guest service and operational excellence.
• Develops, coordinates, and executes a diverse portfolio of experiential programming designed to enhance guest engagement, foster meaningful connections, support the hotel's brand positioning, and create memorable experiences for guests of all ages.
• Delivers dynamic, year-round offerings that evolve throughout the day and seasonally while driving guest satisfaction, community engagement, and incremental revenue opportunities.
• Effectively handles guest needs and manages staff while maintaining efficient operations.
• Participates in guest satisfaction initiatives, revenue generation, operational effectiveness, and profit maximization while ensuring all experiences align with the hotel's service standards and brand vision.
• Establishes and maintains relationships with local businesses, artisans, entertainers, vendors, and community organizations to enhance the guest experience through strategic partnerships and innovative programming.
• Manages budgets, maintains inventories, coordinates promotional efforts, supervises staff, evaluates program effectiveness, and ensures all experiences contribute to guest loyalty, repeat visitation, and the overall success of Gallery/Experience Lounge.
• Oversees inventory management of gallery displays, artwork, decorative assets, seasonal décor, experiential programming materials, furnishings, operating supplies, and guest experience equipment associated with Gallery/Experience Lounge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager