Guest Experience Representative | Part-Time | UBS Arena

Oak View Group•Elmont, NY

13h•Onsite

About The Position

Our Guest Experience Representative responsible for providing an exceptional level of service to our guests in our premium spaces. They act as ambassadors, ticket takers, and ushers in UBS Arena premium clubs, entrances, and suites. They are essential in creating a safe and memorable experience for all guests at UBS Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset.

Requirements

Experience in a customer service-based industry is essential.
Must be able to complete all required training.
Must be able to engage with guests first.
Strong verbal and written communication skills are essential.
Ability to be available for 80% of events scheduled each month.
Ability to function independently in a fast-paced, high-pressure environment is essential.
Ability to utilize web-based programs and digital equipment.
Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
Ability to work with the public and have interpersonal and communication skills is essential.
Ability to push, pull, and/or lift heavy objects.
Ability to stand in the same spot for extended periods of time.
Ability to walk up and down stairs.
Ability to work in enclosed spaces.
Ability to work steep, elevated areas.
Must uphold and maintain a customer-friendly environment.

Nice To Haves

Experience within a sport, entertainment, or related field is preferred.

Responsibilities

Communicate clearly and give concise directions to guests.
Work in outdoor conditions.
Aid in orderly ingress and egress.
Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
Assist with crowd control measures.
Control access and press buttons on the elevator to limit patrons touching elevator buttons.
Control and manage access to premium levels, clubs, and spaces.
Complete incident reports for accidents and out-of-the-ordinary events.
Effectively communicate safety and security measures throughout the arena.
Identify opportunities to create memorable experiences for guests.
Manage elevator capacity.
Other organizational and administrative duties as determined by management.
Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus.
Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public.
Provide accurate facility information with excellent customer service to patrons.
Provide exceptional guest services.
Provide specialized assistance, general information, and clear directions to guests.
Respond to and/or escalate guest complaints, concerns, and compliments.
Scan in each ticket to events.
Utilize electronic devices such as handheld devices, computers, and/or tablets.
Understand, retain, and adhere to safety protocols and procedures.
Understand, retain, and provide event information to guests.
Other organizational and administrative duties as determined by management.