Guest Experience ADA/Plaza Ambassador | Part-Time | UBS Arena

Oak View Group•Elmont, NY

14h•Onsite

About The Position

Guest Experience ADA/Plaza Ambassadors are responsible for providing an exceptional level of service to guests with disabilities, acting as outdoor directionals, operating elevators, and managing escalator crowd control at UBS Arena. They assist guests from parking to arena entry, offering specialized service to those requiring it and ensuring a safe and memorable experience. This role requires a positive attitude, adaptability to different climates, and a team-driven, proactive mindset. Ambassadors are key in creating a welcoming environment and providing essential support for all guests, particularly those with disabilities.

Requirements

Experience in a customer service-based industry is essential.
Must be able to complete all required trainings.
Must be able to engage with guests first.
Strong verbal and written communication skills are essential.
Ability to be available for 80% of events scheduled a month.
Ability to function independently in a fast-paced, high-pressure environment is essential.
Ability to utilize web-based programs and digital equipment.
Ability to work a flexible schedule, including long hours, nights, weekends, and holidays, is essential.
Ability to work with the public and have interpersonal and communication skills is essential.
Ability to push, pull, and/or lift heavy objects.
Ability to stand in the same spot for extended periods of time.
Ability to walk up and down stairs.
Ability to work in enclosed spaces
Ability to work steep, elevated areas.
Must uphold and maintain a customer-friendly environment.

Nice To Haves

Experience within a sports, entertainment, or related field is preferred.

Responsibilities

Communicate clearly while giving concise directions to guests.
Work in outdoor conditions as needed.
Aid in orderly ingress and egress.
Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
Assist with crowd control measures.
Complete incident reports for accidents and out-of-the-ordinary events while transporting.
Complete wheelchair logs to document escorts.
Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
Comply with all gate/section checkpoint screening requirements and processes.
Control access and press buttons on the elevator to limit patrons touching elevator buttons.
Effectively communicate safety and security measures throughout the arena.
Identify opportunities to create memorable experiences for guests.
Manage elevator capacity.
Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus.
Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public.
Provide accurate facility information with excellent customer service to patrons.
Provide exceptional guest service.
Provide specialized assistance, general information, and clear directions to guests.
Respond to and/or escalate guest complaints, concerns, and compliments.
Scan in each ticket to events.
Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident.
Utilize electronic devices such as handheld devices, computers, and/or tablets.
Understand, retain, and adhere to safety protocols and procedures.
Understand, retain, and provide event information to guests.
Other organizational and administrative duties as determined by management.