Guest Services Representative (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

1d•Onsite

About The Position

The Guest Services Department’s Guest Services Representative position is responsible for providing excellent guest service at all Crypto.com Arena and Peacock Theater events. AEG has played a pivotal role in transforming sports and live entertainment for over 20 years, hosting over 160 million guests annually and presenting over 22,000 events globally. The company is committed to innovation, artistry, and community, leveraging its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable moments. AEG strives to build a diverse and inclusive company that reflects its diverse audience, supports its communities, and minimizes its environmental impact through sustainable practices. Crypto.com Arena is recognized as one of the world's busiest and most successful venues, hosting major sports teams and high-profile events, including concerts, championships, and award shows. The arena is an iconic landmark in downtown Los Angeles, holding a special place in the hearts of the local community.

Requirements

A minimum education level of: High School Diploma or its equivalency.
A minimum of 1 year of related work experience.
Basic typing and computer skills, including Microsoft Office applications (Outlook, Word, Excel).
Reliable, punctual, and regular in attendance with good communication skills.
Friendly, outgoing personality.
Maintain a high standard of grooming.
Ability to take direction well and work well with others.
Ability to pass a pre-employment background check.
Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later.
Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts.
Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
Use excellent customer service skills when interacting with guests, vendors, and employees.
Ability to memorize, recollect, and quickly retrieve relevant information.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Upon employment must join the 1877 SEIU Union.

Nice To Haves

Bilingual (Spanish) a plus but not required.

Responsibilities

Greet guests as they enter.
Provide guests with directions.
Distribute promotional items.
Check tickets and credentials for guests attempting to enter the building, private/VIP spaces or access seating sections.
Assist with information requests.
Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities.
Notify Supervisor of guest complaints and assist in diffusing situations.
Effectively and calmly interact with angry or emotional guests and Team Members.
Ensure guests exit venue safely.
Assist guests during emergency situations.
Communicate effectively via radio transmission.
Handle all equipment with care.
Perform a thorough visual inspection of work areas.
Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors.
Maintain company confidentiality.
Use precautions and follow safety guidelines.