Guest Experience Planner (Full time)

Davidson Hospitality Group•Hollywood, FL

4d•Onsite

About The Position

The Guest Experience Planner is expert in handling a variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Requirements

Read, write, speak and understand English.
Meet minimum age requirement of jurisdiction.
Familiar with local area and attractions.
Food/Beverage Service Worker Permit, where applicable.
Ability to communicate effectively with the public and other employees.
No employee will pose a direct threat to the health/safety of self or others.

Nice To Haves

Prefer typing of 35 words per minute minimum.
Customer service experience preferred 1-2 years.

Responsibilities

Handle a variety of guest needs.
Make the impossible achievable for guests by relying on contacts with local merchants and service providers.
Demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area.
Answer questions and make arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc.
Give directions to meetings and events within the hotel.
Explain hotel facilities.