Guest Experience Planner (Full time)

Margaritaville Hollywood Beach•Hollywood, FL

5d•Onsite

About The Position

Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort!

Requirements

Read, write, speak and understand English.
Meet minimum age requirement of jurisdiction.
Familiar with local area and attractions.
Food/Beverage Service Worker Permit, where applicable.
Ability to communicate effectively with the public and other employees.
No employee will pose a direct threat to the health/safety of self or others.

Nice To Haves

Prefer typing of 35 words per minute minimum.
Customer service experience preferred 1-2 years.

Responsibilities

Constantly. Have knowledge of the Hotel’s daily operations, banquets, meeting room rates, functions of the day, hours of operation and surrounding area.
Constantly. Maintain work areas clean and organized.
Constantly. Log all activities including guest comments.
Constantly. Provide information to guests about the local area to include directions, places to eat, attractions, transportation, shows and childcare.
Constantly. Report all unsafe conditions immediately.
Constantly. Respond to requests from guests for assistance and information.
Frequently. Communicate special events, guest needs and other items of interest to employees.
Frequently. Deliver messages for guests.
Frequently. Ensure that food presentation is stocked, fresh, and presentable.
Frequently. Review leisure section of local newspaper for current events in the area and update activities list.
Occasionally. Attend all mandatory meetings.
Occasionally. Order supplies, guest amenities.