Guest Experience Lead - CocoNene International Market Place

The Art Source, Inc. • Honolulu, HI

4d • Onsite

About The Position

CocoNene is seeking an experienced, hands-on Guest Experience Lead for its flagship store at International Market Place in Waikīkī. The role combines active guest engagement and selling with oversight of the wider sales floor, directing priorities and coaching teammates during busy periods. The Lead helps the team deliver guest service, meet shared sales goals, and maintain store operations and presentation.

The position supports team development through demonstrations, practice, feedback, huddles, and product-knowledge coaching. The Lead may help direct the floor when the Store Manager or Assistant Store Manager is unavailable, within assigned responsibilities. Development may include increased store leadership responsibility or opportunities in other areas, subject to strengths, readiness, and available roles; advancement is not guaranteed.

Requirements

• Relevant experience in retail, hospitality, or another high-volume guest-facing environment.
• Demonstrated experience guiding, training, or coaching others; strong trainer or keyholder experience qualifies, and a management title is not required.
• Strong guest-service and sales skills, with confidence giving clear, respectful direction.
• Awareness of the wider floor and sound judgment when priorities compete.
• Comfort with shared goals, performance information, and accountability.
• Reliability, composure, and follow-through.
• Willingness to receive coaching and improve leadership skills.
• Night availability and availability for at least one weekend day.
• Availability to support major holiday and high-volume periods.

Nice To Haves

• Interest in CocoNene's products, local artists, and Hawaiʻi manufacturing.
• Conversational Japanese sufficient to assist guests with products and purchases; this qualifies for an additional $1 per hour but is not required.

Responsibilities

• Model active guest engagement, product storytelling, and effective selling.
• Help direct floor coverage and priorities as traffic and guest needs change.
• Identify opportunities to improve guest interactions or floor execution and help teammates adjust.
• Coach teammates in the moment by demonstrating approaches, providing practice opportunities, and giving useful feedback.
• Lead huddles and connect conversion, average order value, and sales per customer to practical actions.
• Help newer teammates build product knowledge, confidence, and independence.
• Resolve guest concerns calmly and involve management when needed.
• Support opening and closing, register operations, replenishment, wrapping, and store presentation.
• Provide clear shift handoffs and share recurring issues, guest feedback, and improvement ideas with management.
• Help lead the floor when the Store Manager or Assistant Store Manager is unavailable, within assigned responsibilities.
• Help teammates succeed, keep necessary tasks moving, and reinforce clear expectations.

Benefits

• Guaranteed base pay of $24 per hour.
• Eligible teammates who complete initial training can earn an additional $2 per hour for all hours worked on days the store achieves its daily sales-per-customer goal; bonus earnings are not guaranteed.
• Paid parking at International Market Place.
• Medical coverage, a 401(k) plan, and paid time off, subject to eligibility.
• Merchandise discounts across sister brands.
• An additional $1 per hour for team members who demonstrate qualifying conversational Japanese.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed