Guest Experience Lead

Gateway Attractions • Schaumburg, IL

1d • $17 • Onsite

About The Position

At Merlin Entertainments’ newest immersive attraction, WONDRA, we’re looking for energetic, people-loving leaders to join our team as Guest Experience Leads. If you’re the kind of person who can hype up a crowd, keep cool in a fast-paced environment, and make people feel welcome from the second they walk in; this role was made for you! This role is part of the opening team for one of Merlin’s newest attractions.

Requirements

• Positive energy + strong communication skills
• Someone who enjoys working with people
• Comfortable in a fast-moving, interactive environment
• Availability for weekends, evenings, and holidays

Nice To Haves

• Leadership or guest service experience is a plus

Responsibilities

• Lead and support the Guest Experience team during daily operations
• Help create unforgettable moments for guests
• Keep the attraction running safely and smoothly
• Coach and motivate team members
• Jump in to solve problems and handle guest concerns

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed