Guest Experience Intern (RSLE) - Spring 2027

The Children's Museum of Indianapolis • Indianapolis, IN

3d • Hybrid

About The Position

The Riley Sports Legends Experience (RSLE) Guest Experience Intern works to assist with operations support and delivering interpretive experiences in the RSLE spaces for The Children's Museum of Indianapolis, including a new digital immersion experience housed within the RSLE department. The Intern gains on-the-job experience while contributing their academic expertise to the world-class visitor experiences developed and delivered at the museum. The Intern will learn about various aspects of the museum's operations. The intern will engage in research and program facilitation, service delivery, general administrative functions, scheduling and training, and exhibit maintenance.

Through this experience, the Intern may have opportunities to gain practical professional experience in sports administration, guest experience operations, history, physical fitness, and health education through a variety of family-fun, indoor and outdoor assignments.

The Children's Museum is building and sustaining an inclusive culture that encourages, supports, and celebrates differences. Successful candidates will demonstrate the desire and ability to make positive contributions to our growth. We believe that collaboration and open dialogue among persons with diverse backgrounds, experiences, and perspectives best support our vision and mission.

Requirements

• Sophomore, Junior, Senior, or recent graduate of a college or university associate's or bachelor's program.
• Experience working with children and youth in formal and informal environments.
• Strong presentation and customer service skills.
• Must be able to work outdoors in extreme heat, cold, humidity, and unpredictable Indiana weather.
• Must be able to work in a fast-paced environment that values diversity and is child-centric.
• Interact with visitors and co-workers in a supportive, positive, and friendly manner.
• Maintain behavior patterns acceptable to co-workers and the general museum culture.
• Must be able to perform extensive work in indoor and outdoor environments, to perceive space, to read documents and diagrams, and to view a computer monitor.
• Must be able to communicate through projecting voice and varying tone. Team and group dialog required for communication of plans and concepts.
• Must be able to sit, stand, squat, and kneel for long periods frequently in costume or uniform. Must be able to negotiate pedestrian travel throughout the museum's physical campus.
• Must be able to lift objects to 45 pounds of weight, tolerate dust in the indoor environment, and extreme temperatures and humidity in the outdoor environment.

Nice To Haves

• Background in sports experience preferred.

Responsibilities

• Provides exceptional service and experiences to the visitors and guests of the museum in a fast-paced professional environment.
• Gains training and then executes positive, engaging visitor interactions. When assigned a post in the experience, remains visible and approachable in designated spaces. Learns and adheres to museum policies and procedures. Learns the presentation of specifically designated interpretation programs by researching subject matter, memorizing scripts, practicing skills, and honing presentation techniques.
• Manages guest flow for the RSLE's digital immersion space, including queue management, ticketing, and opening and closing procedures, ensuring a smooth and welcoming experience for every visitor.
• Provides research and operational assistance to the director and manager of RSLE. Takes on assigned projects and programs, working autonomously, professionally, and in a timely manner.
• Engages in facilitation in the RSLE. Maintains general knowledge of all RSLE zones and in-depth knowledge of interpretation programs, service, and family learning objectives for designated spaces.
• Completes designated professional development training opportunities. Remains well-versed in changing exhibit content, activities, scripts, and facilitated programs. Gains and maintains an appropriate level of content knowledge for designated spaces to provide high-quality experiences both formally and informally.
• Interacts with visitors to help them understand exhibit concepts and content. Implements educational interpretive experiences in all assigned spaces to achieve the goals and objectives of the experience, and to help explain the main messages and concepts to visitors.
• Encourages visitors to observe, learn, practice, and build foundational movement skills, including locomotor (traveling), non-locomotor (stationary), and manipulative (object-control) movements. Incorporates the fundamentals of individual and team sports and activities while adapting experiences to each visitor's developmental stage and physical abilities.
• Teaches foundational sports and physical activity skills in a fun, safe, and inclusive environment, emphasizing skill development, fair play, sportsmanship, and enjoyment.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree