Intern: Customer Experience Operations (Spring 2027)

Volvo Group•Dublin, VA

2d•$17 - $46

About The Position

The internship role provides students with the opportunity to apply academic knowledge and skills in a customer-facing environment, and to support/promote the students career goals through interaction with product marketing professionals. Interns participate in professional activities for Volvo Trucks Customer Experience Center by working on practical, innovative and important projects. This Internship provides structured learning experiences where interns willbe challenged in both preparations and customer-facing tasks. The internship allows students to integrate knowledge and skills in a manner that is mutually beneficial to the student and Volvo Trucks Customer Experience Center. The purpose of this position is to understand and execute the smooth operation of the customer experience center. During this process the student will participate in operations management, including hands-on activities, vendor management of various types as well as customer-facing interactions. The position requires a candidate that is willing to work within multiple disciplines to provide the ultimate customer experience.

Requirements

Currently enrolled in academic courses and pursuing a degree in Property Management, Hotel and Tourism Management, Business Management, or related field at an accredited school.
Completed 30 semester hours of undergraduate studies prior to the start of the internship.
Good academic standing with a cumulative grade point average of at least 2.75/4.0.
Experience in EXCEL, MS Word, Power Point.
Attention to Detail: Monitoring adherence to standards and actively checking for the final result of preparations and seamless operation as it is visible to the customer.
Communication: listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively, strong writing, communication, and presentation skills.
Flexibility: performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.
Dependability/Reliability: Following through on commitments, producing timely work to promote a higher standard; pitching in to get the job done.

Nice To Haves

Power BI experience

Responsibilities

Managing the Customer Center operations, including building and property management as well as the customer experience track and interactive assets for display.
Learning to manage the operation with a hands-on approach and through the utilization of in-house as well as third party vendors.
Understanding how preparation translates to the customer facing portion of the business.
Performing a presentation to show the results of assigned projects and benefits gained to upper-level management.