Guest Experience Coordinator

The Standard Spa, Miami Beach • Miami Beach, FL

7d • $22 - $24 • Onsite

About The Position

The Guest Experience Coordinator creates thoughtful, personalized experiences throughout the guest journey. The role supports arrivals, departures, VIPs, guest requests and feedback, Front Desk needs, and communication across departments. The position works primarily in a professional hotel environment, collaborating regularly with multiple departments and moving throughout the property as business needs require.

Requirements

• Warm, confident communication and strong problem-solving skills.
• Ability to multitask and personalize service in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Ability to stand and/or sit for extended periods throughout the shift.
• Frequent use of a computer, telephone, and Front Office equipment.
• Frequent walking, reaching, and repetitive hand movement.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to communicate clearly in a busy guest-facing environment.

Nice To Haves

• 1–2 years of hospitality or guest-service experience.
• Property management system (PMS) experience.

Responsibilities

• Engage guests throughout arrival, stay, and departure and anticipate individual needs.
• Coordinate VIP amenities, special occasions, preferences, and personalized touches.
• Maintain accurate guest profiles, notes, and preference information.
• Assist with check-in, check-out, billing, payments, and Front Desk needs as required.
• Respond to guest feedback and concerns with ownership and appropriate follow-up.
• Coordinate requests with Housekeeping, Spa, Food and Beverage, Engineering, Membership, and other teams.
• Maintain knowledge of hotel programming, services, dining, wellness, and local recommendations.
• Support lobby presence and guest flow during peak arrival and departure periods.
• Document significant guest interactions and communicate relevant information to leadership.
• Protect guest confidentiality and uphold The Standard’s service expectations.

Benefits

• Complimentary spa and gym access.
• Up to three complimentary fitness classes per week.
• Spa, restaurant, and boutique discounts.
• Designated employee pool days during the summer.
• Complimentary employee meals.
• Medical, dental, and vision insurance.
• Company-paid life, short-term disability, and long-term disability insurance.
• Paid time off and seven paid holidays, including a floating holiday.
• 401(k) retirement plan with company match.
• Training, development, and career growth opportunities.
• Employee celebrations, events, and appreciation throughout the year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed