Guest Experience Attendant (Part-Time) | Smith Tower

Columbia Hospitality•Seattle, WA

About The Position

The Guest Experience Attendant is a front-line customer service representative at Smith Tower, welcoming visitors and helping them make the most of their visit. The role supports guests with admission ticket purchases, explains exhibits and programs, shares recommendations about retail, food and beverage, and events, and helps promote Smith Tower events. The attendant assists with guest flow and waitlist seating, provides information about tours and payment processes, shares Smith Tower’s history, and escorts guests safely to the 35th floor by elevator. The role also involves ticketing and retail transactions, answering guest calls, maintaining clean and organized public and staff areas, completing opening and closing duties, and collaborating with team members and supervisors to support daily operations and an exceptional guest experience.

Requirements

One year of guest-services and customer-service experience in the hospitality and attractions industry.
Ability to solve practical problems in situations with limited standardization.
Availability to work during all business operating hours, including nights, weekends, and holidays.
Strong communication skills, including communication by phone, messages, and email.
Ability to present information effectively and respond to questions from team members, clients, guests, or the public.
Strong computer skills, including the ability to use point-of-sale electronic software.
Proficiency with Smith Tower’s FareHarbor ticketing system.

Responsibilities

Greet guests and provide friendly assistance throughout their visit.
Sell admission tickets, retail items, and special-event tickets, and promote Smith Tower consumer events.
Assist with waitlist seating for the 35th Floor and manage guest control for ticketed events.
Welcome guests, explain payment processes, and provide information about Smith Tower tours and tour capabilities.
Share the history and highlights of Smith Tower at the entrance and in the elevator, and explain what guests can expect during their visit.
Escort guests safely to the 35th floor by elevator and engage them in conversation about Smith Tower’s history and culture.
Keep the entryway, exhibits, and public areas clean, tidy, and up to date.
Maintain a warm, professional demeanor in the admissions and guest-service lobby and elevator.
Complete opening and closing duties, including restocking, inventory management, opening awnings, sweeping and mopping, and refilling water for guest perks.
Work with the departmental lead to complete opening, midday, and closing Standard Operating Procedures.
Answer inbound guest calls and provide information clearly and professionally.
Maintain clean and organized box office, museum, point-of-sale stations, restrooms, storage areas, and shared team-member spaces.
Communicate with team members and supervisors about guest flow and other requests.
Assist the Manager with guest-flow management and use positive suggestive-selling techniques.
Offer workflow suggestions, support management, and cover shifts for various Guest Experience positions as needed.
Perform additional duties assigned by management to support the guest experience.

Benefits

Hourly pay range of $21.30–$21.50, depending on experience.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program (Columbia Cares).
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.