Guest Experience Attendant - 18+

Hershey Entertainment & Resorts Careers•Hershey, PA

2d•Onsite

About The Position

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. The Guest Experience Attendant will greet and welcome Guests to Hersheypark, sell and scan Hersheypark tickets and Season Passes, verify tickets and Season Passes/Memberships for validity, upsell and redeem park products and add-ons, and manage rentals of Strollers/Wagons and Wheelchairs/ECVs.

Requirements

Must be 18 years of age or older on the date of applying
Must be friendly, upbeat, work well with other employees, and be able to interact with our guests
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Comfortable handling money, including making change, as well as completing cashless transactions
Able to learn operational standards for the Guest Experience Department and adhere to department policy on cash handling and reporting
Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information

Responsibilities

Enthusiastically welcome guests to Hersheypark and wish them a sweet trip home upon exit.
Direct and manage a high guest flow.
Record guest admissions, exits, and re-entries at Hersheypark main gates.
Provide guests with hand stamps for re-entry.
Maintain knowledge of Park programs.
Upsell Park programs, as well as prepare and track inventory items.
Provide support and resolve guest inquiries and log guest feedback.
Assist guests with the redemption of Park resolution items as needed.
Utilize the Galaxy ticketing system to scan Park tickets and Season Passes/Memberships and verify validity, upsell and redeem park products and add-ons, and rent Strollers, Wagons, Wheelchairs, and ECVs.
Stack and display strollers and wagons.
Keep count of stroller and wagon returns through the use of a clicker.
Assist Guests with the “Family Finder” wristband program (Stroller Rentals).
Instruct and guide guests on the operation of equipment (Stroller and Wheelchair Rentals).
Keep proper logs of all guest rental information, wheelchairs, and Electronic Convenience Vehicles (ECV) breakdown information, and accessibility program information.
Assist park Guests with ECV breakdowns and resolution.
Assist with area cleanliness and collaborate with other departments effectively to ensure the best possible experience for our guests.
Provide exceptional customer service by building rapport and making genuine connections with the guests over the telephone.
Perform other duties as assigned