MUIR Guest Experience - Guest Experience Ambassador

The Armour Group Limited•Halifax, NS

1d•Onsite

About The Position

MUIR Hotel is seeking a Guest Experience Ambassador for the Front Desk. This role is crucial for providing ultra-Luxury service and creating memorable guest experiences. The Ambassador will be the welcoming face of Muir, addressing guest needs and acting as a primary contact. They will also be knowledgeable about local Halifax and Nova Scotia attractions, tour companies, theatre, and restaurants to support the concierge function.

Requirements

1 to 2 years of luxury hotel or other service experience preferred.
Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus.
Working knowledge of office software, point-of-sale, and phone systems an asset.
Excellent verbal and written communication skills, English a must; a second applicable language an asset.
Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion.
True desire to satisfy the needs of guests in a fast-paced environment.
Ability to suggest a wide variety of suggestions for guest entertainment.

Nice To Haves

Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus.
Working knowledge of office software, point-of-sale, and phone systems an asset.
A second applicable language an asset.

Responsibilities

Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments.
Ensures the check-in/check-out of Muir guests is done courteously and efficiently.
Processes all payments according to established requirements and following the most elevated service standards.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests.
Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Is aware of special owner VIP relationships within the local Nova Scotian community.
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport.
Maintains a positive and professional relationship with all vendors and merchants.
Holds and delivers correspondence to the front desk for guests prior to arrival.
Acts as an ambassador to the hotel and ensures that guests are receiving an unparalleled guest experience.
Inputs and accesses guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develops and updates guest history, collecting preferences.
Is aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
Listens and responds to guest inquiries with a focus on guests' needs, remaining calm and courteous.
Works with the required computer systems, such as Lightspeed, Marriott guest response & recognition system.
Is familiar with Marriott Bonvoy Guest Loyalty program.
Performs other related duties and responsibilities as may be required from time to time.