Part-time Guest Experience Associate

Groupe Nordik•Whitby, ON

7d•Onsite

About The Position

Thermea Spa Village Whitby has transformed the spa experience into a wellness village, offering a familiar and welcoming environment that allows guests to escape the hectic pace of modern life. As the first of its kind, the spa village combines state-of-the-art installations with buildings reminiscent of a past deeply connected to nature and tradition. It offers unique experiences inspired by global rituals with a distinct Canadian character, serving as a peaceful hideaway. The company prides itself on its warm and welcoming community, extending excellent care to both guests and its team members, referred to as artisans. The mission is to provide guests with a moment of rest and refuge, enabling them to rediscover their well-being and live happier, longer lives. The role of an artisan is to cultivate peace, embodying passion, dedication, enthusiasm, helpfulness, conscientiousness, discretion, and respect.

Requirements

High School Diploma
Ability to communicate clearly with guests, managers, and other associates
Must be able to work in a fast-paced environment with a calm demeanor
Good physical condition
Ability to work outdoor during all months of the year (weather-appropriate uniform provided)
Ability to work in a standing position for long periods of time
Ability to lift up to 30lbs (13.5kg)

Nice To Haves

One (1) year experience in customer service
Basic knowledge of Windows based software
Knowledge of the SpaBooker system
WHMIS Certification

Responsibilities

Welcome, assist, and advise guests on the thermal cycle, its benefits, and available services and experiences.
Contribute to exceptional guest experiences.
Ensure the upkeeping of the premises in accordance with organizational standards.
Support the elevation of the company culture through the lens of its pillars: The best in wellness, The feeling of somewhere else, A trouble-free experience, In a natural state.
Welcome and check-in guests.
Respond to inquiries regarding services and facilities.
Process various payment methods.
Maintain adequate par stock of supplies and accessories.
Maintain cleanliness of the reception area, lobby, entrance hall, pavilions, common areas, and locker rooms.
Assist guests, ensuring the guest experience is impeccable according to brand standards.
Participate in service recovery where necessary.
Identify and understand guest needs and strive to meet or exceed them.
Maintain guest experience throughout the sauna village, ensuring spa standards are met.
Perform weekly site artisan shifts, which involve being outside for the duration of the shift in any weather to enforce sauna etiquette and spa village rules.
Work alongside other departments to ensure a seamless overall guest experience.
Perform other related duties.