Guest Experience Associate

Reside Global Alternative Accomodations • Woodinville, WA

1d • Onsite

About The Position

The Guest Experience Associate ensures that all Reside Corporate Housing units meet quality standards prior to guest arrival. This role is responsible for preparing, maintaining, and closing out units, performing inspections, coordinating deliveries, and providing exceptional service to guests. The position requires technical skills, attention to detail, and the ability to work independently in a fast-paced, dynamic environment.

Requirements

• High School Diploma or GED required
• Strong attention to detail and quality assurance skills
• Ability to perform tasks independently with minimal supervision
• Maintenance and repair skills, including minor painting and furniture assembly
• Proficiency in using cleaning chemicals and equipment safely
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Demonstrates a strong hospitality mindset with a consistent focus on guest satisfaction and delivering service excellence.
• Works efficiently with minimal supervision while maintaining quality.
• Completes tasks quickly without compromising quality
• Conducts detailed inspections using standardized checklists to ensure corporate housing units meet guest-ready standards; identifies deficiencies and ensures timely corrective action.
• Performs minor repairs and advanced cleaning (carpet, upholstery, tile, stain and odor treatment) to maintain high presentation and hygiene standards.
• Provides professional tours, meet-and-greets, guest assistance, and responsive service while representing the organization positively.
• Consistently demonstrates thoroughness and precision in inspections, cleaning, documentation, and unit preparation; identifies deficiencies, discrepancies, or damage that could impact guest experience or operational standards and ensures corrective action is taken.
• The employee must be legally authorized to work in the United States.
• Candidates will be informed and required to provide written consent before the background check is initiated.
• Any offer of employment is conditional upon completion of a background check with satisfactory results.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Prior experience in corporate housing, hospitality, or facilities maintenance preferred.

Responsibilities

• Inspect corporate housing units using quality assurance checklists to ensure units are guest-ready
• Perform minor cleaning tasks, including vacuuming, scrubbing, and touch-up painting
• Set up, troubleshoot, and exchange internet/cable equipment as needed
• Replace or restock missing items in units
• Conduct occupied unit inspections and document any damage
• Load and unload, prepare, pick up, deliver, and store houseware items.
• Complete daily work orders and communicate additional needs to dispatch
• Maintain vehicle inventory, inspect vehicle daily, and restock necessary items
• Assemble key packets and deliver keys to designated locations
• Provide tours and meet-and-greets for guests
• Assist guests with the movement of personal belongings
• Perform pest inspections in unoccupied units
• Complete all applicable paperwork
• Other duties as assigned

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus program
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees