Guest Experience Associate

Daniels Fund • Quinte West, ON

21h • Onsite

About The Position

The Guest Experience Associate sits at the interaction of hospitality, office operations, and brand stewardship. This role is responsible for creating a seamless, high-touch experience for all guests while supporting the daily rhythm of the office and overseeing the Daniels Fund’s premier community meeting space. From the first phone call to the final impression of a visit, this individual ensures every interaction reflects the integrity, warmth, and excellence that defined Bill Daniels. This role is ideal for someone who thrives in a dynamic environment, takes pride in details, and enjoys creating exceptional experiences for others.

Requirements

• Mission-oriented and values aligned.
• Passionate commitment to Bill Daniels’ mission and values and an eagerness to incorporate his thinking into activities.
• Understanding of the importance of the foundation always adhering to Bill Daniels’ principles, style, and direction.
• Value and respect the Fund’s uniqueness, reputation, and impact.
• Alignment with Bill Daniels’ values and stated priorities to advance his legacy.
• Customer-service driven.
• Natural host – go the extra mile to ensure others are satisfied in a timely fashion.
• Helpful and empathetic.
• Love working with people and have a knack for putting people at ease.
• Value each interaction and seek to do your part in providing valuable experiences for others.
• Agile and stay calm under pressure.
• Ability to juggle multiple tasks and transition effectively from one to another quickly.
• Handle surprises and high-stakes moments with calm and confidence.
• Demonstrate a high level of excellence.
• Always represent yourself and your organization in a professional and competent manner.
• Successful influencer at rising expectations for others to achieve your desired level of excellence and “gold standard.”
• Care about and pay close attention to details.
• Excellent communicator and collaborator.
• Use clear and concise language that reflects the context in which you are communicating.
• Strong written and verbal communications skills, whether in one-on-one or in large gatherings.
• Value collaboration and working with various perspectives to achieve outcomes.
• Tenacious and resourceful.
• Willing to do whatever is needed to make our stakeholders satisfied.
• Seek to anticipate the needs of others.
• Demonstrate emotional maturity and personal accountability.
• Results-driven with a demonstrated desire for impact.
• Unyielding focus on impact and driven by a desire to achieve outcomes.
• Motivated by the pursuit of long-term objectives and a focus on metrics for impact.

Responsibilities

• Deliver a warm, professional, personalized welcome to all callers and visitors.
• Serve as a knowledgeable ambassador of the Daniels Fund and Bill Daniels, sharing stories and impact to inspire guests.
• Ensure all public spaces consistently reflect a high standard of excellence and reinforce the organization’s brand.
• Build and maintain strong relationships with frequent visitors, partners, and stakeholders.
• Own the end-to-end experience for the Daniels Fund’s 2,500 sq. ft. community meeting space (5 rooms).
• Coordinate scheduling, logistics, and on-site execution for internal and external meetings.
• Provide “white-glove” service as the on-site host, ensuring a seamless and high-quality experience.
• Manage vendor relationships, including catering partners.
• Monitor usage, track trends, and provide insights to improve utilization and experience.
• Conduct tours and respond to inquiries with professionalism and attention to detail.
• Answer and route incoming calls and inquiries with professionalism and care.
• Manage the organization’s general email inbox, ensuring timely and accurate responses.
• Coordinate mail, shipping, and package distribution.
• Maintain office supplies and inventory to support daily operations.
• Support internal meetings and events to ensure smooth execution.
• Maintain accurate data in Salesforce and assist with reporting and list generation.
• Partner with the Facilities and Administrative Services Manager to support daily operations and special projects.
• Identify opportunities to improve processes, systems, and efficiency.
• Assist with special projects and perform other duties as assigned.

Benefits

• paid time off
• paid holidays
• health, dental, vision insurance
• long-term disability
• life insurance
• a matched 401k retirement plan
• a host of additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed