Guest Experience Associate
About The Position
AutoCamp is seeking a Front Desk Associate to greet and welcome guests to AutoCamp and help to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.
Requirements
- customer service background
- Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
- Strong relational skills.
- Be well groomed and have a keen sense of style and an appreciation for good design.
- Practice thoroughness and an attention to detail.
- Possess excellent and attentive customer service.
- Be like a MacGyver, and able to find solutions when issues arise.
Nice To Haves
- college degree in hospitality, business administration or similar
Responsibilities
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
- Collect and distributes messages for guests.
- Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Perform any other duties as requested by Supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
