Guest Experience Assistant General Manager

Dash In•Charlotte, NC

1d•$21 - $27

About The Position

Dash In is hiring a full-time Guest Experience Assistant Manager in Charlotte, North Carolina. Dash In is a convenience brand operating more than 60 locations, providing fuel, fresh food, convenience retail, and car wash services in a fast-paced, 24/7 environment. The company describes itself as Great Place to Work Certified and part of the Wills Group family of brands, with an emphasis on putting people first and investing in employee growth, leadership, and long-term success. The Guest Experience Assistant Manager leads the Front of House team and partners with the General Manager to support daily execution and deliver an exceptional guest experience. This role supports a varied schedule in a 24/7 retail environment and acts as Store Manager when needed. The position is full-time, 30–40 hours per week, and benefits eligible.

Requirements

High school diploma or GED, or ability to complete an employer-paid GED program.
At least 3 years of experience in operations, customer service, food service, or retail.
At least 2 years of leadership experience.
Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
Must be at least 18 years old and authorized to work in the United States.
Successful completion of a background check and drug screening.

Nice To Haves

Associate or bachelor’s degree.
Active ServSafe certification.
Strong organizational and problem-solving skills.
Familiarity with POS technology.
Excellent interpersonal and coaching abilities.
Detail-oriented, results-driven, and adaptable mindset.

Responsibilities

Assist in hiring, training, coaching, and developing a high-performing retail team.
Oversee product ordering to drive sales while minimizing loss and shrink.
Maintain a clean, safe, and guest-focused environment in accordance with brand standards.
Support 24/7 retail execution and act as Store Manager when needed.
Ensure clear communication across all levels of the organization.
Meet or exceed expectations during third-party audits and inspections.
Drive sales growth, positive customer feedback, and strong profitability metrics, including labor, expenses, and inventory control.

Benefits

Up to 4 weeks of paid time off annually, including 96 hours of vacation and 48 hours of sick leave.
8 paid holidays each year.
2 paid service days annually.
100% tuition reimbursement.
Affordable medical, dental, and vision plans with an HSA option.
Paid parental leave.
Pet insurance, life insurance, and short-term disability insurance.
401(k) with up to 7% employer match.
Advancement opportunities across the Mid-Atlantic region.
Discounted coffee, fountain beverages, fresh food, and car washes.