Guest Experience Ambassador - Soldier Field
ASM Global•Chicago, IL
•Onsite
About The Position
Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience.
Requirements
- Must be available to work a flexible schedule that includes weekends, holidays, and evenings
- Must be comfortable in large crowds – noise levels in the work environment are frequently loud
- Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat
- Exceptional customer service and communication skills
- Strong ability to collaborate with other stadium teams throughout the venue
- Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)
- Ability to remain in your position for an entire shift
- Ability to maneuver throughout the facility
Responsibilities
- Greet guests upon arrival and make them feel welcome
- Gather and maintain the requisite equipment for each event
- Familiarize yourself with the layout and history of Soldier Field
- Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more
- Maintain a positive, friendly demeanor at all times
- Inform guests with Soldier Field etiquette, policies, and procedures only during major events
- Assist with guests needs and questions during high level of visitation times
- Maintain knowledge about Soldier Field programs and events to better serve the guests
- Relay information when needed to supervisor throughout events
- Utilize briefing reports to endure proper communication with guests and supervisor
- Observe guests and anticipate guest needs during events
- Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest
- Complete other projects and responsibilities as assigned by the supervisor
Benefits
- Accrued Paid leave and Sick Time
- 401(K) investment plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
