Guest Experience Ambassador - Accenture NYC

Compass Group•New York, NY

5d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Welcome Host is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located at a reception desk, the Welcome Host serves as the first point of contact for visitors to the office, ensuring guests feel comfortable, directing them to appointments and meetings, and assisting them throughout their visit. This is a fully on-site position and requires daily in-office presence with no remote work available.

Requirements

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.
Excellent listening and communication skills.
Basic computer skills and knowledge of office technology/equipment, including Microsoft Office products.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.

Responsibilities

Greet employees and visitors with a positive attitude and strong sense of hospitality, including meeting, greeting, and escorting all VIP guests.
Provide end-to-end hospitality for guests to ensure they are delighted and satisfied during arrival, throughout their stay, and upon departure.
Assist with workspace reservations using an online tool to maximize utilization.
Follow all access procedures and ensure guests have proper visitor badges.
Work closely with other departments to ensure a high-quality experience for all guests.
Prepare and maintain the reception area daily to ensure a welcoming environment.
Learn and provide information about the office, building, transportation, local restaurants, and other points of interest.
Respond to inquiries through multiple channels of communication.
Maintain a strong awareness of business activity and communicate updates with team members.
Maintain knowledge and awareness of security, fire, health, and safety guidelines.
Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive organizational performance.
Conduct opening and closing walkthroughs as business needs require.
Provide general operational and administrative support and perform other duties as assigned.