Lobby Ambassador - NYC

Compass Group•New York, NY

5d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. As a Lobby Ambassador, you will create a warm, welcoming, and professional environment for all clients, guests, candidates, and employees. Serving as the first point of contact, you will manage front desk operations, assist visitors, and ensure every guest has a seamless and positive experience from arrival to departure.

Requirements

Previous experience in hospitality, concierge, reception, or customer service roles
Strong communication and interpersonal skills
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Ability to multitask and remain professional in a fast-paced environment
Ability to stand and walk for extended periods

Nice To Haves

Some college coursework preferred

Responsibilities

Greet and welcome all guests in a friendly and professional manner
Anticipate guest needs and provide exceptional customer service
Manage visitor check-in and registration requests through a centralized inbox
Escort VIP and high-profile guests to meeting locations as needed
Operate the main switchboard and direct calls appropriately
Coordinate with internal teams to ensure a smooth guest experience
Maintain a clean, organized, and professional front desk and lobby area
Serve as the primary point of contact for lobby activities, questions, and emergencies
Resolve guest concerns professionally or escalate issues when necessary
Build positive working relationships with team members and support shared goals
Provide an efficient and memorable arrival and departure experience for all visitors
Perform additional duties as assigned