Lobby Ambassador

JLL•Los Angeles, CA

4d•Onsite

About The Position

Join JLL as a Lobby Ambassador and become the face of extraordinary guest experiences at our Del Rey, CA campus. This role is perfect for service-oriented professionals who thrive on creating memorable moments and fostering a welcoming, hospitality-focused environment. You'll be an integral part of our facilities team, supporting clients and guests while coordinating essential services across the organization. As a Lobby Ambassador, you'll blend customer service excellence with operational coordination—from planning engaging employee events and wellness initiatives to managing vendor relationships and site-wide communications. Your knack for multitasking and attention to detail will shine as you create newsletters, track expenses, coordinate procurement, and ensure seamless day-to-day operations.

Requirements

1-2 years of customer service and facility service experience
Passionate People Person: You excel at creating experiences that exceed expectations
Excellent Communicator: Professional verbal and written communication skills; fluency in English required
Tech-Savvy: Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and comfortable with calendaring tools
Skilled Multitasker: Ability to prioritize shifting priorities while maintaining accuracy and elevated service standards
Flexible & Positive: Adaptable attitude when managing dynamic daily responsibilities
Strong organizational skills for newsletter creation, expense report submission, and spend tracking.

Nice To Haves

Experience with event coordination and vendor management
Familiarity with facilities management systems and work order platforms
Background in hospitality or corporate campus environments.

Responsibilities

Deliver exceptional guest and client experiences through proactive service and hospitality
Plan and execute employee engagement events, wellness programs, and special occasions from start to finish
Serve as the on-site point of contact during meetings and events, coordinating vendors and resolving issues
Create and distribute professional communications including newsletters, announcements, and presentations
Manage site-wide calendars and communications across multiple platforms
Coordinate procurement activities and maintain accurate financial records, including expense tracking
Generate work orders for custodial, maintenance, safety, and security needs
Support reception, mail services, office supply management, and building access coordination.