Guest Experience Agent

Westgate Resorts•Kissimmee, FL

8h•$18•Onsite

About The Position

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Requirements

Lift up to 15lbs.
Be a self-starter/self-motivated.
Must be able to work flexible hours, including nights, weekends, and holidays.
Must be able to stand for long periods of time.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent customer service skills.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Acts as ambassador for Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.
Maintain and pursue higher standards/procedures for ensuring optimal guest experience.
Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.
Interact with guests reflecting positively on the resort and the company.
Liaise with the rest of the resort departments to ensure delivery of high-quality service.
Have the empowerment to make decisions focused on providing the best service to our guests.
Proficiency in knowledge of room inventory and utilization for usage maximization.
Participate in hands-on coordination of all groups, rooming, billing, assignment, and arrival process.
Conduct studies and research to discover new techniques necessary for improving customer experience.
Continuously pursue opportunities to further job knowledge and enhance skills associated with providing superior customer service.
Utilize Medallia and Kipsu in coordinating and monitoring Guest experience operations.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact