Guest Experience Agent (Front Desk)
The Armour Group Limited•Halifax, NS
•Onsite
About The Position
Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Guest Experience Ambassador.
Requirements
- 1 to 2 years of luxury hotel or other service experience preferred
- Familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
- Working knowledge of office software, point-of-sale, and phone systems an asset
- Strong verbal and written communication skills
- Strong follow through skills
- Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
- True desire to satisfy the needs of guests in a fast-paced environment
- Ability to suggest a wide variety of suggestions for guest entertainment
Responsibilities
- Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments
- Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary
- Is aware of special owner VIP relationships within the local Nova Scotian community
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport
- Maintains a positive and professional relationship with all vendors and merchants
- Holds and delivers correspondence to the front desk for guests prior to arrival
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
- Inputs and accesses guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develop and update the guest history, collecting preferences
- Is aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
- Listens and responds to guest inquiries with a focus on guests' needs, remaining calm and courteous
- Works with the required computer systems, such as Lightspeed, Marriott guest response & recognition system
- Is familiar with Marriott Bonvoy Guest Loyalty program
- Ensuring that the check-in/check-out of Muir guests is done courteously and efficiently, processing all payments according to established requirements and following most elevated service standards.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests.
Benefits
- $500 signing bonus upon completion of probationary period
- Shift premiums based on hotel capacity
- Company scholarship program for employees and family members
- Flexible work schedule
- One earned day off every two months based on attendance
- 50% reimbursement of monthly transit pass
- Access to our gym and fitness facilities
- Shoe allowance of $100 per year
- Comprehensive Extended, Health, and Dental benefits
- Opportunity to Participate in the Employer sponsored retirement savings program
- Access to Marriott employee travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
