Guest Experience Agent, Jasper Skytram
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
Requirements
- Demonstrated customer service experience
- Strong computer proficiency (Word, Excel, POS)
- Strong conflict resolution and organizational skills
- Observant, motivated, and proactive in problem-solving
- Consent to a criminal record check
Nice To Haves
- Previous supervisory experience is an asset
- Secondary language skills are an asset
Responsibilities
- Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations
- Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system
- Handle cash, credit/debit transactions, and third-party billing processes accurately
- Operate and maintain knowledge of the “flight system” ticketing platform
- Resolve ticketing issues, process refunds, and address guest feedback professionally
- Communicate effectively with other departments and staff via phone, radio, or in person
- Complete administrative tasks such as filing, inventory management, and reporting
- Follow operational procedures and comply with safety regulations
- Perform additional duties as assigned
Benefits
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
