Guest Experience & Activities Intern - Seasonal

EOS Hospitality•Manchester, VT

18h•Onsite

About The Position

The Equinox Golf Resort and Spa is offering an immersive summer internship designed for students interested in resort management, hospitality tourism, or recreation leadership. This internship will allow students to gain real world experience in daily resort operations while working at a beautiful historic resort. This internship blends customer service, guest interaction and behind the scenes operational work.

Requirements

Demonstrates a positive attitude
Understanding of appropriate guest service etiquette
Enjoys working with people and being part of a team
Able to follow directions as well as willingness to learn and take initiative
Ability to work flexible hours based on business needs including weekends and holidays
Able to work in a busy environment, multi-task and stay focused while maintaining hospitality.
High School diploma/GED
Possess an active US driver's license
Ability to remain standing or sitting for up to 4 hours at a time
Ability to walk the property and grounds frequently
Ability to move up and down stairs regularly
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to bend, kneel, or crawl
Ability to work outside in extreme weather for up to 8 hours.
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Ability to drive both company and personal vehicles and furnish a valid, non-expired driver’s license

Responsibilities

Welcome guests with a friendly, professional presence
Deliver a fun, upbeat experience for families and kids
Assist with general guest questions
Provide informed knowledge about internal Resort promotions, offerings and amenities
Provide local knowledge about community activities ie: fishing, boating, and hiking.
Be knowledgeable of Historical facts of the Equinox
Own and lead the kayaking experience
Setup, takedown, store and clean all outdoor resort games and toys
“Own” and maintain cleanliness of the hotel foyer, lobby area, Falcon deck and Lincoln Lawn area – where most Resort lawn games will be displayed
Assist with keeping coffee station in lobby tidy through the morning shift
Wipe down front rocking chairs and Lincoln Lawn Adirondack chairs every shift
May assist with wedding/banquet setup and/or preparation for event

Benefits

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night
EOS Friends and Family Lodging Discounts
EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
Internal referral bonus programs up to $500 per referral
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture with flexible and understanding work-life equality