GUEST ENGAGEMENT MANAGER - ALEXANDRIA, VA

Compass Group•Alexandria, VA

9d•$68,000 - $78,000

About The Position

Eurest is hiring a Guest Engagement Manager in Alexandria, Virginia. The role supports client retention, account performance, customer experience, and revenue growth across assigned locations. The manager works with local management and branches to improve compliance, sales, profitability, merchandising, and service, and assists with grand openings. When needed, the manager also performs Route Driver duties, delivering products and servicing vending and related equipment along an established route.

Requirements

At least 3 years of driving experience.
Valid Non-CDL Class C driver's license, unless otherwise indicated by state, and a good driving record.
Excellent communication skills.
Ability to travel to client sites.
Passion for providing world-class service to clients and customers.
Ability to consistently lift 50 pounds.
Ability to operate, or willingness to learn to operate, material handling equipment such as a box truck and handcarts.

Nice To Haves

Bachelor’s degree preferred; a two-year college degree or equivalent combination of education and experience is acceptable.
Preferred 1–2 years of customer service experience, or at least 1 year of related experience.
Route management, retail, and merchandising experience preferred.
Food and beverage experience.

Responsibilities

Conduct site visits and support client retention.
Assist branches with grand openings.
Ensure compliance with local and national account standards and review corporate compliance reporting.
Develop and implement action plans to improve SSS/control V-9, including food waste and out-of-stocks.
Develop account-level incremental sales plans with local management, track performance, and increase profitability through the Owners Business Plan.
Coordinate efforts to improve customer retention and the client experience at the point of sale.
Identify retail pricing opportunities, encourage repeat sales using best practices, and introduce new products to increase revenue.
Drive compliance with merchandising standards.
Assess location performance using audit reports, including Quarterly District Evaluations.
When needed, perform Route Driver duties, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal leave
Eligible paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
Employee referral bonus