Guest Engagement & Attraction Sales Ambassador

FAMILY ENTERTAINMENT GROUP LLC•San Francisco, CA

12d•Onsite

About The Position

Family Entertainment Group (FEG) is seeking outgoing, energetic, and personable Guest Engagement & Attraction Sales Ambassadors for The Flyer Thrill Zone and 7D Experience at Pier 39 in San Francisco. This role is primarily focused on guest engagement and sales (approximately 80%), involving interacting with guests and passersby to create excitement about attractions, answer questions, and drive ticket sales. The remaining 20% of the role involves operating and maintaining attractions, ensuring guest safety, and adhering to operational guidelines. FEG is an industry leader in designing, developing, and operating family entertainment centers and amusement experiences.

Requirements

High School Diploma or equivalent preferred, but not required.
Previous sales, hospitality, tourism, or customer service experience is a plus.
No attraction experience required — training provided.
Must be comfortable working around large crowds and interacting with guests throughout the day.
Outgoing and comfortable approaching strangers
Friendly, energetic, and naturally conversational
Confident speaking with individuals, families, and groups
Comfortable starting a conversation with someone who isn’t expecting you to talk to them
Persuasive without being pushy
Motivated by sales and achieving goals
Able to read people and adjust your approach
Excited about creating memorable guest experiences
Reliable, professional, and willing to take coaching
Comfortable working in a fast-paced, high-traffic tourist environment
Able to stand and interact with guests for extended periods
Available for weekends, holidays, and busy tourist periods

Nice To Haves

Have worked in sales, hospitality, tourism, retail, restaurants, hotels, events, promotions, or customer service
Enjoy meeting new people
Are the person who can strike up a conversation with anyone
Get energy from being around people
Like working toward goals
Can confidently say “Come check this out!” to someone walking by
Want a job where your personality actually matters

Responsibilities

Actively engage with guests and passersby throughout Pier 39.
Approach individuals, families, and groups in a friendly and confident manner.
Start genuine conversations and discover what guests are looking for.
Create excitement around The Flyer, 7D Experience, Escape Rooms, and other attractions.
Explain attractions, answer questions, and make personalized recommendations.
Convert conversations into ticket sales and help drive daily revenue.
Use enthusiasm, personality, and storytelling to bring the experiences to life.
Identify opportunities to upsell and recommend additional experiences.
Provide an exceptional guest experience from the first interaction through the purchase.
Represent FEG and The Flyer with a positive, energetic, and professional attitude.
Work toward individual and team sales goals.
Safely operate, open, and close an assigned attraction.
Follow all safety procedures and operational guidelines.
Check guests to ensure they meet attraction requirements.
Secure required safety restraints and devices.
Monitor attraction operations and guest safety throughout each cycle.
Assist guests on and off the attraction.
Complete required safety and operational checklists.
Address guest questions and concerns professionally.
Maintain cleanliness of the attraction and surrounding areas.
Immediately report safety or equipment concerns to management.