Guest Ambassador

Liberty Science Center•Jersey City, NJ

3d•$0 - $19•Onsite

About The Position

The Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces. Guest Ambassadors work part-time and report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.

Requirements

Charismatic, energetic, and friendly
Customer-service focus and positivity
Interested in the worlds of science and technology
Enjoy speaking in public and getting to know our visitors
Excited to work with a diverse population of guests
Present an eager, friendly, service-oriented demeanor
Take initiative and are quick to solve problems and offer creative solutions
Work well within a team-based setting
Comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalism
Possess strong judgment
Make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor
Uphold a consistently high level of enthusiasm and energy whether it is a busy or slow day
Thrive in an ever-changing, high-energy environment
Demonstrate flexibility by following direction and adjusting to changing policies and procedures
Ready to play and interact with guests of all ages (heavy focus on children 3-13)
Applied knowledge of superior guest engagement standards
Outstanding peer modeling, coaching, and training capabilities
Strong teaming and collaboration skills
Exceptional communication and de-escalation skills
Creative and resourceful problem solving skills
Ability to work well as a team member or independently
Stellar attendance and reliability

Nice To Haves

Prior success in the delivery of quality customer service
Experience working in a fast-paced environment
Minimum age requirement: 18 years

Responsibilities

Personally provide excellent, gold standard customer service at all times in all areas throughout Liberty Science Center
Greet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directions
Provide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stations
Cultivate a positive and enriching experience for LSC guests by playing with and engaging guests within galleries, answering questions, and presenting a thorough and accurate knowledge of all LSC offerings including exhibitions, theater shows, events, programs, etc
Facilitate group check ins and group dining reservations
Manage crowds and queues calmly and efficiently
Serve as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s
Oversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spaces
Present science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needs
Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism
Be present and on time for all scheduled shifts
Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling
Follow all LSC and departmental policies and procedures
Leader in safety and cleanliness. Assist with cleaning duties
Assist in training of new hires to the highest of service standards
Provide assistance with special events and programming as needed
Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptions
Accurately input data into LSC’s ticketing system (Tessitura)