Guest Ambassador

Starbird Chicken • Palo Alto, CA

1d • $20 - $21 • Onsite

About The Position

The Guest Ambassador is the face of Starbird Chicken. This role is responsible for creating a warm, welcoming, and memorable experience for every guest from the moment they walk through the door until they leave. The Guest Ambassador serves as the primary guest-facing presence in the dining room, proactively engaging with guests, explaining menu items, suggesting additional sides, managing cleanliness and front-of-house flow, and serving as a first-response resource for guest needs or concerns. This position prepares individuals for future management roles, if interested. This is a tipped position. In accordance with California law, the full hourly wage is paid regardless of tips received. Tips are earned in addition to the base hourly rate.

Requirements

• Minimum age: 16 years or older
• Demonstrated ability to engage warmly and professionally with the public in a fast-paced environment
• Strong verbal communication skills in English; ability to listen actively and respond clearly
• Reliable attendance and punctuality; ability to adhere to a consistent schedule
• Availability for morning and evening shifts; weekend availability is required
• Ability to work effectively as part of a team and independently with minimal supervision
• Basic math skills and the ability to handle cash accurately
• Prior experience in a guest-facing hospitality, retail, or food service role
• Familiarity with POS systems or cash register operation
• Food Handler's Card: Required by California law within 30 days of hire. Starbird covers the cost and pays your regular wage while you complete it.

Responsibilities

• Understanding your guest and greeting them with a genuine, energetic “Welcome In” upon entry, establishing a welcoming tone from the first moment of contact
• Engage guests in a friendly and knowledgeable manner, answering menu questions and making tailored recommendations based on preferences
• Proactively upsell additional menu items, specials, favorite menu sides, beverages, sauces, or upgrades to enhance the guest’s order and experience
• Deliver food to guests at their tables accurately and promptly; confirm order correctness at the time of delivery
• Thank every guest for coming to Starbird and offer a memorable goodbye
• Perform regular table touches throughout each shift to check on guest satisfaction, refill drinks, clear trays, and address any needs before guests have to ask
• Serve as the first point of contact for guest complaints or concerns; listen actively, empathize, and resolve issues promptly and professionally within established guidelines
• Escalate unresolved guest issues to the Supervisor or General Manager as appropriate
• Maintain a positive, hospitable demeanor at all times, including during high-volume periods
• Monitor and maintain a clean, organized, and visually appealing dining room throughout the entire shift, picking optimal times to clean while guests are not present
• Clear and sanitize tables promptly after guests depart; reset seating areas to a guest-ready standard
• Inspect and clean restrooms on a regular schedule throughout the shift; restock supplies (paper products, soap) proactively
• Sweep and spot-clean floors in the dining room and lobby as needed, and away from guests
• Ensure lobby, entrance area, and all guest-facing surfaces are clean, uncluttered, and well-maintained
• Report any maintenance issues, equipment malfunctions, or safety hazards to management immediately
• Assist guests at the register as needed; process transactions accurately and provide correct change
• Follow all cash handling procedures in accordance with Starbird policy
• Support team members across back-of-house functions following food service safety protocols during peak periods as directed by the Shift Leader
• Participate in opening and closing duties as assigned
• Complete side work and daily cleaning checklists to standard before the end of each shift
• Represent Starbird’s brand values and hospitality standards in every guest and team interaction
• Participate actively in training programs, team meetings, and coaching sessions
• Accept and apply feedback from managers and team leads with a growth mindset
• Support a positive, inclusive, and high-energy team environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed