Guest Coordinator PRN 1st Shift
About The Position
The purpose of this position is to provide Guest Services assistance in the main lobby to include rotating weekend coverage. The Guest Coordinator/Ambassador is responsible for welcoming guests in a friendly, efficient, and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions, and initial questions regarding the facility or services. The Guest Coordinator will support the visitor management plan that contributes to a safe and secure environment for patients, visitors, and staff. The Guest Coordinator will identify visitors and issue visitor badges through the Visitor Badge software. Staff will be responsible for monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process. Guest Coordinators may escort patients and/or visitors to areas in the facility. The Guest Coordinators will monitor the assigned areas for housekeeping issues/safety hazards and report per facility process. During non-peak times, the Guest Coordinator may assist with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role.
Requirements
- High school diploma or equivalent required
- Ability to provide a positive customer service experience to guests, visitors, and patients.
- Knowledge of HIPAA standards and regulations.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- Ability to communicate effectively with patients, guests, and hospital personnel.
- Ability to show compassion and sensitivity for patient comfort.
- Ability to maintain confidentiality.
- Knowledge of basic Windows based PC operations.
- Ability to work in a 24/7 environment including weekends and holidays.
- Ability to work in multiple locations.
Responsibilities
- Welcome guests in a friendly, efficient, and courteous manner.
- Greet every external guest from the parking areas, into the facility, and before departure.
- Assist guests with inquiries, directions, and initial questions regarding the facility or services.
- Support the visitor management plan to ensure a safe and secure environment.
- Identify visitors and issue visitor badges through the Visitor Badge software.
- Monitor assigned areas and refer non-compliant visitors to security.
- Escort patients and/or visitors to areas in the facility.
- Monitor assigned areas for housekeeping issues/safety hazards and report per facility process.
- Assist with quick registration, specimen registrations, kiosk operations during non-peak times.
- Perform other duties that are within scope of the role.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
