Guest Coordinator 1st Shift PRN

Baptist Health•Montgomery, AL

7d•Onsite

About The Position

The Guest Coordinator/Ambassador is responsible for welcoming guests in a friendly, efficient, and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions, and initial questions regarding the facility or services. The Guest Coordinator will support the visitor management plan that contributes to a safe and secure environment for patients, visitors, and staff. The Guest Coordinator will identify visitors and issue visitor badges through the Visitor Badge software. Staff will be responsible for monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process. Guest Coordinators may escort patients and/or visitors to areas in the facility. The Guest Coordinators will monitor the assigned areas for housekeeping issues/safety hazards and report per facility process. During non-peak times, the Guest Coordinator may assist with quick registration, specimen registrations, kiosk operations, and perform other duties that are within scope of the role.

Requirements

High school diploma or equivalent required
Ability to provide a positive customer service experience to guests, visitors, and patients.
Knowledge of HIPAA standards and regulations.
Strong verbal and written communication skills.
Strong interpersonal skills.
The ability to communicate effectively with patients, guests, and hospital personnel.
The ability to show compassion and sensitivity for patient comfort.
The ability to maintain confidentiality.
Knowledge of basic Windows based PC operations.
Ability to work in 24/7 environment including weekends and holidays.
Ability to work in multiple locations
Sitting for 60% of the workday and mobility 40% of the workday.
Occasional stooping, bending, kneeling, and crouching.
Frequent reaching, use of hands and repetitive action.
Occasional lifting or carrying up to 25 pounds, pushing/pulling up to 150 pounds.
Continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
Continuous visual acuity at close and distant range.
Minimal noise levels.
Much exposure to computer work.
Occasional exposure to risk of electrical shock.
Some exposure to infectious disease while performing job-related tasks.
Some exposure to hazardous chemicals.
Occasional exposure to radiation.

Responsibilities

Welcoming guests in a friendly, efficient, and courteous manner.
Greeting every external guest from the parking areas, into the facility and before departure from the facility.
Assisting guests with inquiries, directions, and initial questions regarding the facility or services.
Supporting the visitor management plan to contribute to a safe and secure environment.
Identifying visitors and issuing visitor badges through the Visitor Badge software.
Monitoring the assigned area and referring to security any visitors non-compliance with the visitor badge process.
Escorting patients and/or visitors to areas in the facility.
Monitoring assigned areas for housekeeping issues/safety hazards and reporting per facility process.
Assisting with quick registration, specimen registrations, kiosk operations during non-peak times.
Performing other duties that are within scope of the role.