Guest Connection Sunday Coordinator

The Heights Church•Richardson, TX

2d•Onsite

About The Position

The Guest Connection Coordinator is the operational and relational anchor of Sunday morning at The Heights. This person owns the four-hour window from first volunteer arrival to final guest follow-up — serving as the primary point of contact for the Welcome Team, supporting Atrium Captains in creating a warm guest experience, and keeping all the moving pieces of Sunday morning running smoothly. This role requires someone who is equally comfortable encouraging a nervous first-time volunteer, fielding an unexpected guest question, and identifying a coverage gap across campus — sometimes all within the same five minutes. It is a hands-on, high-visibility position that sits at the intersection of hospitality, people leadership, and Sunday operations.

Requirements

Model a Growing and Vibrant Relationship with Christ
Pursue full devotion to Christ and live the life we are inviting others to live
Manifest the fruit of the Spirit in work habits and relationships
Pursue spiritual growth through community and a consistent, fruitful devotional life
Embody other-centered, servant-leadership in all interactions
Reflect Christ’s heart for reaching spiritually lost people
Live out the 5G’s (Grace, Gather, Grow, Give, Go)
Embody the values of CEOS (Champion Others Above Ourselves, Equip & Encourage People, Operate Out of Calling, Spiritually Awake Individuals)
Demonstrate Commitment to The Heights Church
Pursue church membership and become a stakeholder
Be an active, engaged participant at weekend services and in a Life Group
Serve at church-wide, all-skate events
Accept and uphold The Heights irreducible minimum beliefs (What We Believe)

Nice To Haves

Shepherd (spiritual gift)
Hospitality (spiritual gift)

Responsibilities

Walk all campus spaces before service to confirm readiness and ensure iPads are in place
Note any vacant volunteer positions and adjust coverage as needed
Serve as the first point of contact for volunteers throughout the morning — fielding needs, answering questions, and connecting them with the right resources
Personally greet and encourage each Welcome Team member as they arrive and throughout the morning, equipping them with shirts, name tags, and weather gear as necessary
Monitor and support all Welcome Team roles across campus, checking in with the chapel team and coffee team throughout the morning
Assist Atrium Captains in actively welcoming guests as they enter and move through campus
Help field guest questions with warmth and confidence, providing clear and helpful answers
When information isn't readily available, know the appropriate steps to gather it quickly and follow back with the guest
Review, adjust if needed, and distribute guest alerts to Welcome Desks before each service
Coordinate with Security and MERT in any emergency situations
Collect and return iPads at the close of the morning
Assist in sending personalized follow-up emails and correspondence to first-time guests and volunteers as needed